20 maja 2020
20 maja 2020
We would like to share the information that our hospital has been recognised with WhatClinic Patient Service Award 2019, an annual award based on patient service excellence ratings from healthcare search engine WhatClinic.
WhatClinic analysed 12 months of data from users of its website including patient review scores, feedback data and communication rates of listed clinics. In 2019, over 5 million people visited WhatClinic’s medical search directory to find and compare clinics, including ours.
Carolina Medical Center was only one of a small number of clinics on the website that met the high standards needed to qualify for the award. To receive the Patient Service Award 2019, the clinic should have a consistently high ServiceScore™ rating, which measures the clinic’s commitment to patient care over a whole year, and also receive exceptional feedback and reviews from potential and existing patients. This Award represents a long term dedication of our entire team and focus on creating positive patient experiences throughout their treatment journey.
David Roe, WhatClinic’s CEO, congratulated Carolina Medical Center and said
The Patient Service Awards have now run for 10 years. For 2019, we have taken into account tens of thousands of data, including ratings based on communication between patients and clinics, clinic’s promptness, politeness, helpfulness, customer service over the phone, email, online and in-person, as well as patient reviews, feedback and more. Ratings are useful to both patients and clinics. Patients can see which clinics have been rated well by other users, and clinics can evaluate their own performance against others in their market and be motivated to improve their patient services, which is ultimately good for everybody.
Information about WhatClinic
WhatClinic is a health and beauty search engine site that lists over 125,000 clinics globally. In 2019 over 5 million people visited the site to find, compare and book clinics and practices across a wide range of elective medical treatments, including dentistry, plastic and bariatric surgery, hair transplant, medical aesthetics, fertility and more. WhatClinic’s mission is to connect people with a clinic they will love and give the patient, as an empowered consumer, access to all the information they need to make an informed choice, including price, availability and reviews. WhatClinic was founded in 2007 by tech entrepreneur Caelen King and is in operation in over 120 countries.