Your stay at the Clinic

Orthopedic hospital in Warsaw

Carolina Medical Center is an orthopedic hospital specializing in prevention and treatment of injuries of the musculoskeletal system. The highest standards of our services have been developed as a result of 20 years of experience, access to modern technologies, comfortable conditions of treatment and the full commitment of qualified personnel.

Admission to hospital – step by step

Below you will find a short guide explaining the admission procedures at our clinic. You will also find information on how to prepare for your stay at Carolina Medical Center hospital.

Before admission to Carolina Medical Center hospital

Consultation qualifying for surgery

The first step before surgery is to consult our doctor. During the consultation, the doctor examines the patient and analyzes the results of diagnostic tests provided. Furthermore, the patient is informed about the methods of treatment, as well as about the potential risks associated with surgery. The doctor makes the final decision to refer the patient for surgery.

Referral for surgery

In the referral for surgery, the doctor describes the scope of the procedure and the selected treatment method. The referral is valid for 3 months from the date of issue.

Visiting Hospital Care Coordinator

After receiving a referral for surgery, you will be asked to approach the Hospital Care Coordinator’s room, located on the 2nd floor, next to the reception desk. This conversation does not oblige you to make a decision about surgery, it is intended to discuss the costs of the procedure and the entire process related to admission to the ward. The Coordinator guides you throughout the treatment. She is in constant contact with you until you are discharged from the hospital. You can make a decision about the procedure during a meeting or reflect at home and inform your Coordinator about the decision by phone or e-mail.

Judyta Neścior

Hospital Care Coordinator
judyta.nescior@carolina.pl
tel: +48 22 355 83 33

 

Signing the contract and arranging the date of the surgery

If you decide to undergo the procedure, the Hospital Care Coordinator will prepare an agreement and all necessary documents. We will adjust the date of the treatment to your preferences.

Payment for surgery

Payment can be made in cash, by bank transfer or by credit card. As a result of the cooperation with our partner Mediraty, it is possible to pay in installments.

When signing the contract, we charge 10% of the cost estimate, while the remaining amount should be paid before reporting to the hospital ward. If the procedure is to take place within less than 14 days from the date of signing the contract, the entire amount should be paid instantly.

Free consultation with anesthesiologist

The anesthesiologist will conduct a short consultation with you and select the appropriate type of anesthesia that best suits your health condition and the type of surgery, in line with the principle of selecting minimally invasive anesthesia.

Most of the surgical procedures are performed under local anesthesia.

On the day of surgery

Admission to hospital

Admission to hospital takes place on the day of surgery or on the day preceding the planned surgery, depending on the recommendations of the attending physician. You should report directly to the ward or to the Hospital Care Coordinator at the appointed time. A minor should report to the hospital with a parent or legal guardian.

Due to the prevailing coronavirus pandemic, we require a COVID-19 test before each admission to a hospital ward. You can take a test with us in the clinic or bring a ready test result made no earlier than 3 days ago.

What to take to the hospital:

  • Identity document (i.e. Passport. In case of a minor, the document should be presented by the accompanying parent or legal guardian)
  • Results of tests that you have performed outside the Carolina Medical Center (e.g. X-ray, ultrasound, MRI, laboratory tests)
  • Medications you take (in original packaging)
  • Basic toiletries, a towel, slippers, two pajamas (preferably loose so as not to restrict movement)
  • Sports clothing for rehabilitation (loose shorts, T-shirt, sleeveless shirt in case of arm surgery, sports shoes).

For our patients, we have prepared a special list of necessary visits and tests that should be performed before the surgery. We also included information on how to prepare for a surgical procedure and what to take with you to the hospital ward.

File to download

Stay at the Carolina Medical Center hospital

In our hospital ward, you can choose private or semi-private en-suite rooms and rooms of a higher standard. Rooms are equipped with lockers, TV, free Wi-Fi and nurse calling system. There is also a landline phone available on demand.

Rooms are carefully cleaned every day. If you forget your cosmetics, just inform our nurse about it. She will provide you with necessary accessories.

Contacting our personnel

  • Contacting a doctor

Ward rounds and consultations are carried out twice a day (in the morning and in the evening) and whenever there is a need. During medical round, patient has a possibility of discussing all his doubts. Patient can also at any moment contact the on call doctor.

  • Summoning a nurse

In every room there is a nurse call button system, with which you can call a nurse.

Catering

During hospital stay patients are guaranteed full board. We take into account every medical recommendation regarding patient’s diet, and if it is possible also his diet preferences regarding tradition or religion. We provide the possibility of choosing meals from the menu. Meal times:

  • breakfast – 8 a.m.
  • lunch (main meal of the day) – 1 p.m.
  • supper – 6 p.m.

Patients arriving to the ward after 6 p.m. are requested to inform Coordinator about it in order to receive supper.

The Giovanni Sport restaurant on the 1st floor is also open in our hospital from 8 am to 6pm, Monday to Friday. Both patients and their accompanying persons are welcome to visit it.

In Carolina Medical Center there are also vending machines with hot and cold drinks and sweets.

Visits

The patient recovery unit is open for patient’s relatives from 8 a.m. to 10 p.m. Visitors are asked to leave their outer wear in the locker room on the ground floor. There is a free parking at patient’s and visitors’ disposal.

Update: Due to the global COVID-19 pandemic, only patients and carers of underage patients are allowed to enter the hospital ward.

Hospital stay with a child

To make a hospital stay more pleasant for a child patient and to minimize any discomfort of hospitalization, parent’s presence or any other close relative is highly recommended. Accompanying person may stay with a child in the same room, paying up for a couch or a bed. There is also a possibility of ordering a meal.

Discharge from the hospital

We are doing our best to ensure that our patient can leave the hospital as soon as possible. Precise date of a discharge is individually agreed on with the main doctor. In reasonable cases one’s stay can be prolonged.

Upon discharge, you will receive the “Hospital Treatment Information Card” with the most important data of your therapy, indications for further treatment, lifestyle and diet. You will also find dates of the follow-up visits and when to change dressing, as well as recommended medications. Additionally, patients can receive receipts, referrals for laboratory and diagnostic tests, and rehabilitation referral.

In order to receive medical documentation you should submit an “Application to issuing a medical documentation” (link do doka: do Application for medical records) Your documentation can be collected within 14 days after the application is submitted.

Rehabilitation

After a surgery, most patients should undertake rehabilitation which speeds-up returning to fitness. The main doctor decides on when to start classes with a physiotherapist, as well their intensiveness. First meeting with a physiotherapist takes place during patient’s stay at the hospital ward.

Participation in rehabilitation classes is only possible based on referral. With individual therapy and cooperation orthopedic surgeons and physiotherapists can reduce pain, restore motor function and improve quality of life.

Patient’s rights

We care about our patients’ rights. “Patients’ rights” is a list of staff and hospital administration commitments to our patient.

Information on patient’s health is only issued by the doctor. Information is provided only to the patient and persons indicated by the patient. Child’s health information is issued only to his/her parents.

We do not provide health information of The Carolina Medical Center patients by phone or e-mail.

PATIENT RIGHTS OMBUDSMANBartłomiej Łukasz Chmielowiec

Contacts:

  • Nationwide free helpline of the Patient Rights Ombudsman:
    800 190 590 (from landline and mobile phones);
    Mon-Fri from 8 am to 8 pm.
    e-mail: kancelaria@rpp.gov.pl
  • Office of the Patient Rights Ombudsman
    ul. Młynarska 46, 01-171 Warszawa
    www.gov.pl/web/rpp