Contacting our personnel
Ward rounds and consultations are carried out twice a day (in the morning and in the evening) and whenever there is a need. During medical round, patient has a possibility of discussing all his doubts. Patient can also at any moment contact the on call doctor.
In every room there is a nurse call button system, with which you can call a nurse.
During hospital stay patients are guaranteed full board. We take into account every medical recommendation regarding patient’s diet, and if it is possible also his diet preferences regarding tradition or religion. We provide the possibility of choosing meals from the menu. Meal times:
- breakfast – 8 a.m.
- lunch (main meal of the day) – 1 p.m.
- supper – 6 p.m.
Patients arriving to the ward after 6 p.m. are requested to inform Coordinator about it in order to receive supper.
The Giovanni Sport restaurant on the 1st floor is also open in our hospital from 8 am to 6pm, Monday to Friday. Both patients and their accompanying persons are welcome to visit it.
In Carolina Medical Center there are also vending machines with hot and cold drinks and sweets.
The patient recovery unit is open for patient’s relatives from 8 a.m. to 10 p.m. Visitors are asked to leave their outer wear in the locker room on the ground floor. There is a free parking at patient’s and visitors’ disposal.
Update: Due to the global COVID-19 pandemic, only patients and carers of underage patients are allowed to enter the hospital ward.
Hospital stay with a child
To make a hospital stay more pleasant for a child patient and to minimize any discomfort of hospitalization, parent’s presence or any other close relative is highly recommended. Accompanying person may stay with a child in the same room, paying up for a couch or a bed. There is also a possibility of ordering a meal.
Discharge from the hospital
We are doing our best to ensure that our patient can leave the hospital as soon as possible. Precise date of a discharge is individually agreed on with the main doctor. In reasonable cases one’s stay can be prolonged.
Upon discharge, you will receive the “Hospital Treatment Information Card” with the most important data of your therapy, indications for further treatment, lifestyle and diet. You will also find dates of the follow-up visits and when to change dressing, as well as recommended medications. Additionally, patients can receive receipts, referrals for laboratory and diagnostic tests, and rehabilitation referral.
In order to receive medical documentation you should submit an “Application to issuing a medical documentation” (link do doka: do Application for medical records) Your documentation can be collected within 14 days after the application is submitted.
After a surgery, most patients should undertake rehabilitation which speeds-up returning to fitness. The main doctor decides on when to start classes with a physiotherapist, as well their intensiveness. First meeting with a physiotherapist takes place during patient’s stay at the hospital ward.
Participation in rehabilitation classes is only possible based on referral. With individual therapy and cooperation orthopedic surgeons and physiotherapists can reduce pain, restore motor function and improve quality of life.
We care about our patients’ rights. “Patients’ rights” is a list of staff and hospital administration commitments to our patient.
Information on patient’s health is only issued by the doctor. Information is provided only to the patient and persons indicated by the patient. Child’s health information is issued only to his/her parents.
We do not provide health information of The Carolina Medical Center patients by phone or e-mail.
PATIENT RIGHTS OMBUDSMAN – Bartłomiej Łukasz Chmielowiec